Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure and enjoyable gaming experience. This includes details you share with us directly as well as data collected automatically through your use of the platform.

Personal Information

When you register an account or complete transactions, we may collect your full name, date of birth, residential address, email address, telephone number, username, and password. To comply with legal and regulatory requirements, we also gather identification documents such as government-issued photo ID, proof of address, and payment method details.

Technical and Usage Data

Our systems automatically record certain technical information, including your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referring website addresses. This data helps us understand how our services are used and allows us to improve functionality.

How We Use Your Information

We use the collected information to create and manage your account, process deposits and withdrawals, verify your identity, prevent fraud, and ensure compliance with applicable laws. Your data also enables us to personalise your gaming experience, provide customer support, send important service notifications, and, where you have given consent, deliver promotional offers that may interest you.

We do not use your information for purposes that are incompatible with those listed above. All processing activities are carried out with appropriate consideration for your rights and expectations of privacy.

Sharing and Disclosure of Information

We may share your personal information with trusted third-party service providers who perform functions on our behalf, such as payment processors, identity verification agencies, customer support platforms, and IT service providers. These partners are contractually obligated to maintain the confidentiality and security of your data and may only use it for the specific purposes we instruct.

We may also disclose information when required to do so by law, regulatory authorities, or court order, or to protect the rights, property, or safety of Lucky Days Casino, our users, or the public. This includes sharing data with licensing bodies and anti-money laundering authorities as part of our responsible gaming and compliance obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to maintain your login session, remember your preferences, analyse site traffic, and improve your overall experience. Some cookies are essential for the website to function properly, while others help us understand user behaviour or deliver relevant content.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of certain features on our platform.

Data Security

We take the protection of your personal information seriously and implement industry-standard technical and organisational measures to safeguard it. These include encryption of sensitive data, secure servers, access controls, and regular security assessments. While no system can guarantee absolute security, we continuously work to maintain a high level of protection for the information you entrust to us.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where appropriate. You may also withdraw consent for certain processing activities, such as marketing communications, by adjusting your account settings or contacting our support team.

To exercise these rights, please reach out to our customer support team. We will respond to your request in accordance with applicable laws and may ask for identification to ensure the security of your account.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

By continuing to use our services after any changes become effective, you acknowledge your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team through the live chat feature on our website or by sending an email to our designated privacy address. We are committed to addressing your inquiries promptly and transparently.